Privacy Policy

Based on articles 15 and 16 of the Federal Law on Protection of Personal Data in Possession of Individuals we inform you that REFRACTARIOS ZEDMEX SA with address in GALEANA 415 OTE, EL LECHUGAL SANTA CATARINA, NL, MEXICO, CP: 66376 is responsible to collect your personal data, the use that is given to them and their protection.

Your personal information will be used for the following purposes: to provide the services and products you have requested; notify you about new services or products that are related to those already contracted or acquired; communicate about changes in them; develop studies and programs that are necessary to determine consumption habits; perform periodic evaluations of our products and services in order to improve the quality of them; evaluate the quality of the service we provide, and in general, to comply with the obligations we have contracted with you.

For the purposes mentioned above, we require the following personal information:

  • Full name
  • Age
  • Civil status
  • Sex
  • Landline and/or cell phone
  • Email
  • ID of Facebook, Twitter and/or Linkedin
  • Autograph signature
  • Address
  • Level of education
  • RFC and/or CURP

It is important to inform you that you have the right to Access, Rectification, and Cancellation of your personal data, to Oppose the treatment of them or to revoke the consent that for this purpose has been granted to us.

For this, it is necessary that you send the request in the terms established by the Law in your Art. 29 to DEPARTMENT OF DATA PROTECTION, responsible for our Personal Data Protection Department, located at REFRACTARIOS ZEDMEX SA with address at GALEANA 415 OTE, THE SANTA CATARINA LETTUCE, NL, MEXICO, CP: 66376 or, communicate to the telephone (81) 8336 3595, 8336-3723, 8336-2973 or via email to which we request confirmed by telephone to guarantee its correct reception.

Important: Any modification to this Privacy Notice may be consulted at

Date of last update: 03/08/2018